Sunday 30th August 2020

Sustained periods of high latency affecting our sites (retrospective)

We experienced a number of periods of sustained high latency and timeouts today, affecting a proportion of traffic to both the and sites. These incidents occurred sporadically between approximately 10:00 and 14:00 BST, with varying proportions of traffic affected throughout that time, but they have now ceased.

The root cause of the problem has been identified to be a bug within the software that we use for our load-balancing and encryption services. The issue has been temporarily mitigated and work is under way to effect a permanent fix in the coming days.

We sincerely apologise for any inconvenience that this may have caused and we thank you for your patience.